Setting up an account at an online casino is quick, but knowing exactly what to expect at each step saves time and frustration. This guide explains the entire process at Löwen Play casino — from registration and the first deposit to understanding wagering requirements and handling potential withdrawal delays.
Prerequisites
- You must be at least 18 years old. Have a valid ID (passport or ID card) ready for identity verification (KYC).
- A stable internet connection and a current browser. The LöwenPlay platform is also available as a progressive web app (PWA), which you can launch directly from your browser without an app store.
- A payment method: credit card, e-wallet (Skrill, Neteller), bank transfer, or prepaid card like Paysafecard.
- Your own email address and mobile phone number for account confirmation and two-factor authentication (2FA).
- Proof of address (utility bill or bank statement) if you need to verify your address during the KYC process.
- Basic knowledge about responsible gambling and local tax implications, especially if you play with a licence from Curaçao.
Step-by-Step Sign-Up
- Visit the official website of Löwen Play casino and click on the “Register” button.
- Fill out the registration form with your personal data: first name, last name, date of birth, address, and email. Make sure every detail matches your ID exactly.
- Choose a username and a strong password (at least 12 characters with numbers and special characters). Enable 2FA if available.
- Select your preferred currency and enter a bonus code if you have one. If you do not have a code, you can also register without a bonus.
- Agree to the terms and conditions and confirm that you are of legal age.
- Click on the confirmation link in the email you receive, and verify your phone number via SMS.
- Log in, go to the cashier, and make your first deposit. The minimum deposit is usually 10 EUR, but check the current terms.
- Complete the KYC verification by uploading a copy of your ID and proof of address. This step is mandatory before any withdrawal, so do it early.
Wagering Calculation
Most welcome bonuses at LöwenPlay come with wagering requirements. These determine how many times you must bet the bonus amount (or deposit plus bonus) before you can withdraw any winnings. Let’s calculate a typical example.
Suppose you deposit 100 EUR and receive a 100% match bonus up to 200 EUR. That means you have 100 EUR bonus. The wagering requirement is typically 35x the bonus amount.
Calculation: Bonus amount × wagering requirement = total wagering needed. That is 100 EUR × 35 = 3,500 EUR.
If the requirement is 35x (deposit + bonus), then you need to wager (100 EUR + 100 EUR) × 35 = 200 EUR × 35 = 7,000 EUR.
Each game contributes differently to the wagering: slot machines usually contribute 100%, table games like blackjack or roulette often contribute only 10% or 0%. If you play a game that contributes 50%, a 10 EUR bet counts as 5 EUR towards the requirement.
Let us calculate how many rounds you need: If you play slots with a 0.20 EUR bet, then a 100 EUR wagering requirement means 100 / 0.20 = 500 spins. For the 3,500 EUR requirement, you need 3,500 / 0.20 = 17,500 spins. For 7,000 EUR, it would be 35,000 spins. Always check the game contribution in the bonus terms.
Payment Methods
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | 10 EUR | 20 EUR | 1–3 banking days | Usually none |
| Skrill | 10 EUR | 20 EUR | Instant to 24 hours | None for casino |
| Neteller | 10 EUR | 20 EUR | Instant to 24 hours | None for casino |
| Bank Transfer | 20 EUR | 50 EUR | 3–5 banking days | Possible |
| Paysafecard | 10 EUR | Not available | — | — |
Always use the same payment method for deposits and withdrawals if possible. This reduces verification time. Some e-wallets allow faster payouts than credit cards.
Licence & Player Protection
The operator of LöwenPlay may hold a licence from the Malta Gaming Authority (MGA) or from Curaçao, depending on the country you play from. Check the footer of the website to see which licence applies to you. An MGA licence offers strong player protection, dispute resolution, and a mandatory self-exclusion system. If the licence is from Curaçao, you still get basic protection, but you should know that winnings from a Curaçao-licensed casino may be subject to local income tax in your country. Unlike casinos with a local licence or MGA licence, automatic tax deduction is not always included. As a user tip: keep track of your wins and consult a tax advisor if necessary. The casino also offers responsible gambling tools like deposit limits, session reminders, and self-exclusion.
Fix It Fast
Forgot my password
Click on “Forgot password” on the login page. You will receive a reset link by email. Choose a new password that you have not used before.
Login problems after successful registration
Clear your browser cache and cookies, or try a different browser. If you enabled 2FA, check that the code is entered correctly. Otherwise, contact support.
Bonus not credited
Check if you entered the bonus code correctly and if you met the minimum deposit requirement. Contact the live chat with your deposit receipt.
KYC verification takes longer than expected
Make sure the documents are clear, valid, and show all four corners. If you have not received a confirmation within 48 hours, contact support.
Withdrawal is pending for more than the stated time
First, check the payment method processing time. Then look at your email for any KYC requests. If everything is approved, contact support via email or live chat.
Good to Know
If your withdrawal is delayed, take these steps:
- Check the withdrawal status in your account. Is it marked as “processing” or “completed”?
- Confirm that your identity was verified. Without completed KYC, the casino will not process any payout.
- Wait for the typical processing time: 24 hours for internal approval, plus 1–3 days for bank transfers.
- If more than 5 banking days have passed, contact support via live chat or email. Have your account ID and transaction number ready.
- If support does not resolve the issue, you can file a complaint with the licensing authority (MGA or Curaçao eGaming).
Most delayed withdrawals are caused by unverified accounts or incorrect bank details. Double-check those first.
Common Questions
How long does the registration take?
The registration takes about 5 minutes. However, you should plan an extra 24–48 hours for the KYC verification if you want to withdraw quickly.
Do I need to download an app?
No, there is no mobile app required. The mobile-optimized website or the progressive web app (PWA) can be launched directly from your browser and offers the same functionality.
What is the minimum deposit?
The minimum deposit is typically 10 EUR, but it depends on the payment method you choose. Check the cashier for exact amounts.
Can I play with cryptocurrency?
Currently, LöwenPlay does not support cryptocurrencies. You can use traditional methods like cards, e-wallets, and bank transfers.
Are there withdrawal limits?
Yes, there may be weekly or monthly withdrawal limits. These are usually stated in the terms and conditions. For high rollers, limits can be higher, but they still apply.
How do I activate a bonus?
You can activate a bonus either during registration by entering a bonus code or later in the cashier section. Read the terms carefully, as some bonuses automatically activate.
Is my personal data safe?
The casino uses SSL encryption (128-bit or higher) to protect your data. Additionally, the operator follows data protection regulations like the GDPR if you play from an EU country.
Now that you know the process from start to finish, you can register at Lowen Play and play with confidence. Always read the terms, set your limits, and enjoy the game responsibly.